FAQ

General

Where can I buy AIMrn?
AIMrn products are available exclusively through our official website.

How can I track my order?
Track your order using the link in your shipping confirmation email or by logging into your account on our site. Your order may arrive in multiple shipments.

What payment methods do you accept?
We accept:

• Major credit cards (Visa, MasterCard, American Express)

• PayPal

• iDEAL (for Dutch customers)

• Klarna (Buy now, pay later)

• Apple Pay / Google Pay (where supported)

Order Changes & Cancellations

Can I modify or cancel my order?
Unfortunately, we cannot make changes or cancel orders once placed, due to fast processing. To add items, please place a new order.

Restocks & Availability

Why have prices increased?
Price adjustments may occur due to changes in tariffs or operating costs. We strive to keep prices fair while maintaining quality.

Shipping

When will my order ship?
Orders are processed as quickly as possible. We aim to dispatch within 2–3 business days.

What are the shipping options?

• Standard (within NL/EU): [e.g. €5, 2–5 business days]

• Express: [e.g. €10, 1–2 business days]

• International rates vary by destination.

My package is lost or stolen — what now?
If your order was insured (e.g. with Route), file a claim as instructed in your confirmation email. Otherwise, please contact our support team for assistance.

Returns & Exchanges

What is your returns policy?
You may request a return within 14 days of delivery. Items must be unworn and in original condition with tags attached. We reserve the right to refuse returns that fail to meet these criteria.

How do I start a return?
Visit our Returns Center on the website or contact customer support to initiate a return.

Can I exchange an item?
Exchanges are not available at this time. Please return the item and place a new order for the replacement.